As a certified online shop, we meet the high standards of the Trusted Shops quality criteria . You also benefit from Trusted Shops Buyer Protection and verified, authentic reviews.
Safety & Trust
At Lebensquelle Plus, your shopping should be as relaxed as the moment you first hold your stone in your hand. That is why we take security seriously – both online and in how we treat one another.
Secure payment
Our shop is encrypted via an SSL connection – recognizable by the lock symbol on the left in your browser’s address bar. All payment data is processed directly by the respective providers; we never see your card or account details ourselves. You can choose from PayPal, credit card, Klarna (purchase on account and installment payments), Apple Pay, Google Pay, SOFORT, as well as advance payment by bank transfer.
Verified authenticity of our gemstones
We have worked closely with our suppliers for over a decade – many of them since the company was founded. Every stone is personally checked by us before shipping. We can confirm its authenticity with certainty. Should anything ever not be right, we will send you a replacement without ifs or buts.
Data protection
We only collect the data necessary for your order and shipping. Your data will not be passed on to third parties – except to the shipping providers and payment providers we need for processing. You can find details in our privacy policy.
Shipping & tracking
We ship nationwide free of charge with DHL. As soon as your parcel leaves our premises, you will receive a shipping confirmation with a tracking number. In the event of breakage or loss, we take care of it directly – you do not have to negotiate with DHL.
Cancellation & returns
You have a one-month right of withdrawal – without giving any reason. If a stone does not suit you, we will of course take it back. In the event of damage during shipping, we will send a replacement or issue a refund. Customer satisfaction comes before formalities for us.
Personal contact
We are not an anonymous shipping number. Behind Lebensquelle Plus is a small family team in the Bergisches Land, and you can reach us at any time:
- Email: info@lebensquelle-plus.de
- Phone: 02291 / 798 00 85 (Mon–Fri 10 am–5 pm)
- Store: Käthe-Kollwitz-Str. 9, 51545 Waldbröl
Trusted Shops & customer reviews
We have nothing to hide – quite the opposite. Feel free to read what other customers write about us: in our product reviews, on Google, on Trustpilot, or directly on Amazon. There you can see unfiltered how we work.
If you have any questions – just get in touch. We usually reply the same day, at the latest the next business day.
We appreciate your feedback! Every constructive review motivates us to do our best for you every day. If something doesn't work perfectly, please contact us directly. We'll get back to you promptly and find a solution, guaranteed!
We have also been a member of the "Händlerbund eV" and the "FairCommerce" initiative since 2016.
Further information can be found at www.haendlerbund.de/faircommerce and on our member page .
Guaranteed radiation-free gemstones!
Some gemstones, both in nature and on the global market, may contain elevated levels of radioactivity. This can occur, on the one hand, due to natural radioactivity, which may already be present in certain gemstones in the form of radioactive inclusions.
On the other hand, unfortunately, gemstones are sometimes treated with radioactive radiation to enhance the color. In Germany, these must be labeled with the words "treated" or "irradiated" and are, of course, off-limits for our purposes.
However, since there is unfortunately never 100% certainty for a correct declaration in global trade, we have decided to play it safe for you and check all our incoming and outgoing goods for increased radioactivity.
In practice, this means we run a Geiger counter both when unpacking new shipments and when shipping your orders. This allows us to check for any abnormalities and, if necessary, remove the gemstones from circulation.
Fortunately, our Geiger counter hasn't detected any radioactive gemstones yet. :-)
